FAQs

About Ordering

Q, Is it possible to add on to the order that has already been made?
Q, Is it possible to cancel or change the order?
Q, Is it possible not to put the invoice in the package since it is a present?
Q, Can you wrap the product?
Q, Could the products be purchased directly at your store?
Q, Is it possible to order by a phone or fax?
Q, Do you have a catalogue for the products?


About product availability and backordering

Q, Is it possible to order a product that is listed as “out of order” on the website?
Q, Can you tell me when the “out of order” products become available?
Q, Even though the website said the product was available when I made the purchase,
I was informed that it is out of stock. What is going on?

About shipping

Q, How much does it cost for shipping and handling?
Q, If I ordered multiple products, would I have to pay shipment for each product?
Q, Can you put multiple products in a single package?
Q, if I ordered a product that is in stock and out of stock at the same time,
do they get shipped separately or simultaneously?
Q, Can you provide a tracking number?
Q, Can you set the date or time for the product to be delivered?
Q, I was not home when the package was delivered. What do I do?
Q, What kind of box do the products get shipped in?
Q, I received a letter stating the product has been shipped yet I have not received it. What is going on?


About payment methods

Q, I used my credit card to make the purchase. When does the money get withdrawn from the account?
Q, Can I pay with cash or personal check?


About exchanging or returning

Q, Can you repair the product if it breaks?
Q, Can I return the product?
Q, What shipping provider can I use if I want to return the product?
Q, Can I exchange the product for another product?
Q, How long does it take to get the refund after returning the product?


About member registration and logging in

Q, What do I do if I forget my password?

About Point Passbook

Q, How do I receive the points?
Q, When can I start using the points?
Q, How much is a point worth?
Q, How many points can I use?
Q, When can I start using the points? Must I have a particular amount of points
in order for me to start using them?
Q, What happens to the points if I cancel or return the order?
Q, I cannot use the points when trying to make a purchase. What is going on?
Q, Can I transfer the points to a different account?


Q, Is it possible to add on to the order that has already been made?

A, Once the order has been completed, it is not possible to add on to it.

Q, Is it possible to cancel or change the order?

A, Only if the request is made before 8am of the day the product is getting shipped. If the request is made after the product has been shipped, it is not possible to cancel the order. * You cannot cancel or change order for any personalized or customized items.

Q, Is it possible not to put the invoice in the package since it is a present?

A, The invoice has to be included in the package due to the international custom reasons.
The products cannot be shipped internationally without an invoice.


Q, Can you wrap the product?

A, We do not provide wrapping service.


Q, Could the products be purchased directly at your store?

A, Our products are sold only on our website at www.strapya-world.com.


Q, Is it possible to order by a phone or fax?

A, We do not accept orders by phone nor fax. We only sell our products through our website at www.strapya-world.com.

Q, Do you have a catalogue for the products ?

A, We do not have a catalogue for our products. Sorry for the inconvenience but visit our website at www.strapya-world.com.

Q, Is it possible to order a product that is listed as “out of order” on the website?

A, Sorry for the inconvenience, but only available products can be ordered on the website.

Q, Can you tell me when the “out of order” products become available?

A, We usually receive new shipments within 1~2 weeks. Some products take longer than others to arrive.
If you have an account at our store, you can receive instock information by e-mail. Please log in and go to the page of
the item, you'll see "Stock Alert Email" command on the top left of the screen. Please register your name and e-mail address there. You'll receive a stock notification mail once the item gets back in stock.


Q, Even though the website said the product was available when I made the purchase, I was informed that it is out of stock. What is going on?

A, We apologize for the inconvenience. Even though we do our best to manage our stock, a slight error can be made. If the problem occurs, we handle the problem as quickly as we can to make sure our customers are satisfied.

Q, How much does it cost for shipping and handling?

A, Please visit our international shipment page at http://www.strapya-world.com/shippinginfo.html

Q, If I ordered multiple products, would I have to pay shipment for each product?

A, If you purchased multiple products with a single order, you will only be required to pay for one shipment.

Q, Can you put multiple products in a single package?

A, As long as the products were purchased with a single order, they will all be in shipped in one package.

Q, if I ordered a product that is in stock and out of stock at the same time, do they get shipped separately or simultaneously?

A, If you want to wait until the out of stock product becomes available, it is possible to ship them simultaneously. If you do not wish to wait, you will be charged for multiple shipments.

Q, Can you provide a tracking number?

A, Tracking number can be provided only through the EMS shipping system. The Airmail system does not provide a tracking number.

Q, Can you set the date or time for the product to be delivered?

A, We are unable to neither provide a set date nor time for international shipments. If you use the EMS shipment system, you can track your order with the given tracking number.

Q, Can you ship internationally?

A,Yes. For the shipping fees, please check our shipping information page at http://www.strapya-world.com/shippinginfo.html.

Q, I was not home when the package was delivered. What do I do?

A, Please contact the local post office and request for redelivery.

Q, What kind of box do the products get shipped in?

A,The size will vary depending on the size of the product. It will be in a paper pack. The product will be wrapped in a bubble wrap.

Q, I received a letter stating the product has been shipped yet I have not received it. What is going on?

A, If you are using the EMS, please check their website and track your order with the tracking number you have received. If you are using the Air Mail system, contact us at http://www.strapya-world.com/contact_us.html

Q, I used my credit card to make the purchase. When does the money get withdrawn from the account?

A, The money will get withdrawn from your account approximately half a month - a month after the order has been made.


Q, Can I pay with cash or personal check?

A, We accept credit card or debit card payments and Pay Pal. We do not accept personal checks, money order, or gift cards. We apologize for the inconvenience.

Q, What happens if there the product was damaged when delivered?

A, If the product is damaged when you receive it, contact us via email within 10 days of the delivery and send it back to us. We will reship the product or make refund. As long as it is our fault, 2nd shipping is our charge.


Q, Can you repair the product if it breaks?

A, We do not offer repairing services. If the product comes with insurance, contact us via email.

Q, Can I return the product?

A, If you are unsatisfied with the product, contact us via email within 10 days of delivery. However, we will not give you a refund if you have:


- contacted us after 11 days of delivery
- opened the package and used the product
- damaged the product yourself - damaged the package yourself
- ordered a product that required customizing or personalizing

PLEASE CONTACT US BEFORE SHIPPING BACK THE PRODUCT TO US!
* If you are just unsatisfied with the product and if you have already paid for the product, we can only refund you for the product itself. You will be responsible for the shipping fee. For further details on our refund or exchanging policy, visit us at http://www.strapya-world.com/privacy.html.

Q, What shipping provider can I use if I want to return the product?

A, We do not certify any particular delivery service for returning. We will refund you for the shipping fee if the product was damaged.

Q, Can I exchange the product for another product?

A, We do not exchange a product that has been purchased and delivered for another product.


Q, How long does it take to get the refund after returning the product?

A, We will send you the refund within 3 business days after the product gets returned.

Q, What do I do if I forget my password?

Then type in your email address and the password will be sent to your email account. To keep your account information private, we cannot answer your password even if you call us or email us.

Please click here to see how to get and use points.
Q, How do I receive the points?

A, You are given a point for every 100 yens you spend to purchase our products.

Q, When can I start using the points?

A, You will be given a certain amount of points according to the amount you have spent in your previous orders. Those points get confirmed and become official after your initial order gets shipped out.


Q, How much is a point worth?

A, 1 point is worth 1 Yen.

Q, How many points can I use?

A, To check how many points you have or can use, go to the “my page” section after you are logged in to your account. Find and click "see my Point Passbook." You'll see the amount of point threre.

Q, When can I start using the points? Must I have a particular amount of points in order for me to start using them?

A, You can use your points as soon as you receive them. Even if you only have 1 point, you can use it.

Q, What happens to the points if I cancel or return the order?

A, The points will get terminated from your account once you have canceled or returned the product.

Q, I cannot use the points when trying to make a purchase. What is going on?

A, The only points you can use when you are trying to make a purchase are the confirmed points that already exist on your account from your previous orders. Make sure you have points in your account before you make the purchase, not after.

Q, Can I transfer the points to a different account?

A, Your points cannot be transferred to different accounts. Even if you have more than one account, your points will not transfer from one of your account to another.




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Hamee Corp.

Odawara, EPO 5F, 2-9-39
Sakae-cho, Odawara,
Kanagawa, 250-0011, Japan
Phone: +81-465-22-8064
Fax: +81-465-22-8065

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