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| Home > Privacy/ Return Policy |
Privacy/ Return Policy |
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Your security matters for us and we guarantee 100% secure from any hack
and your privacy theft.
Our Privacy policy is absolutely customer-centered.
Your information including your address, phone number, e-mail address,
and messages typed from our helpdesk and also through e-mail is not provided
to any thrid-party.
We Strapya are very thorough and sensitive for your privacy.
We have deployed Geo SSL pages for all payment pages,.
We customized Zen Cart Shopping cart and deployed GeoTrust service for
your safety.
In addition to the seamless & reliable your privacy protection, we
use SBI Veritranse secure program for all transactions of Strapya-World
site.
When you place an order from our site or type your information within our
store, we keep them confidential and never leake or hand out any thrid
parties..
Our SSL pages encrypt all your personal data,
such as your name, address, and credit card information.
Therefore we guarantee 100% secure shopping..
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- Strapya 10 Day Return Policy
We Strapya has a 10 day return policy.
All return requests must be return-shipped within 10 days of original arrival
date.
If one or more items of your order do not meet your expectation and they
are unopened, please contact us from the following link with following
info:
contact us
* Reason of returning
* Purchaser
* Order ID
* Name of Item(s) and its SKU.
Once we receive these info from you, we check your order and write you
back in 3 business days.
Then, please return it to the following address (shipping is sender's charge)
[Return-ship to address]
2-7-45-4 Sakae-cho Odawara
Kanagawa 250-0011 Japan
Within 5 business days after the arrival of returned item, we will refund
you the full amount of the product price (price as of the original order
date) through Paypal.
*Some transaction fee Paypal takes for the transfer as handling is not
covered with this refund amount.
- As for defectives/ discrepancy of items
If an item(s) of your order is broken or different from the one your originally
ordered, please report it to us in 10 days of original arrival date: contact us
* short note about a defective/ discrepancy
* Purchaser
* Order ID
* Name of Item(s) and its SKU.
Once you report it, please return it to the following address:
[Return-ship to address] (please use "regular air-mail")
2-7-45-4 Sakae-cho Odawara
Kanagawa 250-0011 Japan
*As long as it is our fault, 2nd shipping is our charge.
*Return-shipping fee is fully refunded you through Paypal
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*Refund is credited thorough Paypal within 5 business days after returned item is arrived.
No other refund method is applied.
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