Privacy & Return Policy

Security/Privacy Policy

In addition to seamless and reliable privacy protection, we use the SBI Veritranse security program for all transactions made on the Strapya World website.

When you place an order from our site or enter your information into our database,
it remains confidential and is never exposed to any thrid parties whatsoever.
Our SSL pages encrypt all of your personal data, such as your name, address, and credit card information. We GUARANTEE 100% secure shopping.

Strapya World 10-Day Return Policy

All return requests must be returned to us within 10 days of original arrival date.
If one or more items of your order do not meet your expectations and they are unopened, please contact us at world@strapya.com with the following information:

* Reason for returning
* Purchaser name
* Order ID (Ex. Order #W-123456)
* Name of Item(s) and SKU number
(Ex. Hello Kitty Solar Charge eco for iPhone 4/3G(S). SKU - 239-152027)

Once we receive this information, we will proceed to check your order and contact you within 3 business days.

Once we confirm with you, please return it to the following address
*Shipping fee is sender's charge

Return Shipment Address --
Please ship to us by regular Air Mail

2-7-45-4 Sakae-cho Odawara
Kanagawa, Japan 250-0011

Within 5 business days after we receive the returned item, we will refund you the full amount of the product price through Paypal.

* We will refund the amount from the original date of purchase.

* Paypal requires a small transaction fee. This fee is not covered with the refund amount.

Returned Parcel

In the event the local post office attempts the final delivery to the destined address, but fails to complete the delivery; they might send the package back to Strapya World. If this happens, the procedures are as follows:

-When the package reaches the office, Strapya World will immediately contact the customer to make them aware that their package is back in Japan.

-From the date Strapya World contacts the customer, the customer will then have 30 days to respond to Strapya World. (If there is no customer response, the package will be refunded)

- The customer can elect to either have the package sent back to them or ask for a refund.

* In the event the package is returned to the customer for a second time, the 2nd shipping fee will be the responsibility of the customer.

* In the event a refund is requested, Strapya World can only refund the amount of the product from the original order; the original shipping fee will be forfeited.

Defective or unsatisfactory products

If an item(s) in your order is damaged, items are missing or appear to be different from what you originally ordered, please report it to us within 10 days of the arrival date: Contact us.

Please contact us at world@strapya.com with the following information:

* Description of defect/discrepancy of product
* Purchaser name
* Order ID (Ex. Order #W-123456)
* Name of Item(s) and SKU number
(Ex. Hello Kitty Solar Charge eco for iPhone 4/3G(S). SKU - 239-152027)

(SKU number can be found on the product's page underneath the price of the product.)

You will be asked to provide photo or video evidence which clearly illustrates the damage and/or discrepancy of the product in question. Strapya World will not offer a replacement to anyone who refuses to provide photo or video evidence that definitively illustrate damages or discrepancies.

* If a replacement is warranted, returning the damaged product back to Strapya World is not necessary.

* The 2nd shipping fee will be covered by Strapya World provided that the product has not received any customer damage.

* Refund is credited via Paypal within 5 business days after returned item has arrived.
No other refund method is applied.

Strapya World has a 60-day Air Mail policy. In the event that you used Air Mail shipping and your package is lost, damaged or stolen during the shipping process; we can opt to take action either via refund or sending you a replacement package. The 60-day period starts from the date the shipment is delivered, not from the date the order is placed.

*Please note that any issues regarding delayed packages must be brought to the attention of the Strapya staff within 60 days of the date the order was shipped.

Please note that we cannot -

-Expedite or speed up the 60 day period under any circumstances.
-Refund you for the cost of shipping.
-Guarantee that all the products you originally ordered will be in stock after waiting 60 days.
*If the product is not in stock and/or discontinued, we will refund you for the loss of the product.